On the day of your visit, after being greeted by our Customer Service representative, our optician’s or optical assistants will help you to complete a pre-screening assessment which performs Retinal Imaging, Pressure Test and determines your visual fields. This aids the optometrist as it gives them a current snapshot of your eyes condition before a prescription.

Optometrist Consultation & Prescription

An eye examination is carried out by an optometrist and usually takes about 20 – 30 minutes (but may take longer if extra specific tests are required) and will normally include the following elements:

If you are experiencing problems with your eyes or vision your practitioner will need to know what symptoms you have, how long you have had them and whether any changes have happened suddenly or slowly over a period of time.
The optometrist will need to know about your general health including if you are taking any medication, whether you suffer from headaches, currently wear spectacles or contact lenses, or have any close relatives with a history of eye problems etc. Additional information, which will help your practitioner to make an accurate assessment, includes your occupation, whether you play sports or have any hobbies etc.
Your eyes will be examined both externally and internally. This will enable an assessment to be made of the general health of your eyes and identify any other underlying medical problems. The interior of your eye will be examined using an ophthalmoscope which shines a light through the pupil allowing a detailed study of the internal structures. Other tests which may be carried out, if necessary, include for example those for glaucoma or colour vision deficiency. If you are over 40, the College of Optometrists recommends you should have the three glaucoma tests: to check the pressure in your eyes, your field of vision and to have an internal inspection of the eye.
Your vision will be measured both with and without spectacles or lenses in front of the eyes to check for any problems with your eyesight.Your optometrist will do a series of tests to measure the type and extent of any problem with your vision. You will then be asked to choose between different lenses to see which ones help the quality and clarity of your vision.
Eye movements and co-ordination are checked to make sure that both eyes are working together, and that undue stress is not being placed on their muscles. Good muscle balance is particularly important for those who use computers, drive etc.Your Optometrist will now have a detailed knowledge of the health of your eyes, the standard of your vision and any special requirements that you may have. This information will be explained to you but remember, if you do not understand anything or require more information PLEASE ASK our optometrist who will be only too pleased to help.

Optician/Optical Sales Assistant

When you have your prescription made up, you will be given help in choosing spectacles or contact lenses. If you choose contact lenses you will be given advice on the various types of lenses available, the procedures for fitting lenses and further information about caring for and cleaning your lenses.
The Optician or optical sales assistant will help you in selecting the proper frame for you based on your fashion style and lifestyle or work requirements. They will ensure a frame is selected that will properly fit the prescription given.
The optical assistant will calculate the total cost of your spectacle and then direct you to the cashier.
If you are not satisfied with your spectacles or contact lenses, make sure that you contact your branch so that the matter can be dealt with promptly.
The cashier is the final step before production of your spectacle begins. We accept cash, linx, and credit card payments at all our branches.
To begin production, we require that patients pay the cost of the lens and the balance upon collection of the spectacle.

Frame Collection – Dispensary

This is the final step of your glasses purchase and allows for our Opticians to properly fit your new glasses onto your face. Spectacle care instructions would also be demonstrated at this time.